Privacy Policy

Lily Interiors is a premier interior design and turnkey interior solutions company operating in Bangladesh.

We provide a broad range of residential and commercial interior services, including interior design, renovation, office interiors, furniture design, kitchen solutions, wardrobes, cabinets, false ceilings, board-based interior works, SPL applications, imported materials, customized furniture, and turnkey interior projects.

For the purpose of this Privacy Policy, "Lily Interiors", "we", "us", and "our" refer to Lily Interiors.

Depending on how you interact with our website and services, we may collect different types of information.

2.1 Information You Provide Directly

When you contact us, request a quotation, submit a consultation request, or communicate with us, you may voluntarily provide:

• Full name
• Phone number & WhatsApp number
• Email address
• Project location / Property address
• Property type (Apartment, Duplex, Office, Penthouse, Commercial Space)
• Project category & Room type requirements
• Preferred design style (Modern Luxury, Contemporary, Minimalist, Classic)
• Approximate project requirements or budget estimation
• Message, note, or specific inquiry details
• Information contained in floor plans, documents, or files you voluntarily submit
• Other details reasonably necessary to respond to your request

2.2 Project Information

For the purpose of preparing architectural designs, 3D visualizations, quotations, proposals, site measurements, estimates, or project execution plans, we may collect:

• Property type and layout specifications
• Room or space details (Living, Dining, Master Bed, Gourmet Kitchen)
• Floor or unit structural details
• Approximate measurements and square footage
• Customized furniture, wardrobe, or cabinetry specifications
• Material preferences (Boards, Laminates, Marble, Acrylic, SPL, Imported Hardware)
• Design references and mood boards
• Photos or video recordings of the property site
• Architectural blueprints and CAD/PDF layout drawings
• Target project timelines and handover expectations

2.3 Automatically Collected Technical Information

When you visit our website, certain technical information may be collected automatically to maintain security, optimize performance, and ensure smooth rendering across devices:

• IP address and approximate geographic location
• Browser type, version, and language
• Device type, operating system, and screen resolution
• Referring URL and navigation paths across pages
• Date, timestamp, and duration of page visits
• Technical error logs and performance metrics

We may use the information we collect for the following legitimate business and service purposes:

• Respond promptly to your messages and consultation inquiries
• Contact you via Phone, WhatsApp, or Email regarding your interior project
• Schedule on-site visits, measurements, and studio consultations
• Prepare customized design proposals, BOQ (Bill of Quantities), and price quotations
• Provide bespoke residential and commercial interior design and execution services
• Coordinate material procurement, workshop fabrication, and on-site craftsmen
• Communicate milestones, progress updates, and project handover schedules
• Provide ongoing customer support and post-handover warranty assistance
• Improve website usability, speed, dark/light theme experience, and responsiveness
• Maintain website cybersecurity, prevent unauthorized access, and protect against fraud
• Maintain accounting, transaction, and service records in accordance with law
• Send relevant architectural showcases and promotional announcements where permitted

Lily Interiors photographs and records completed and ongoing interior projects for technical documentation, architectural showcase, portfolio presentation, social media, and marketing.

We take reasonable care to protect client privacy and avoid publishing sensitive personal items, confidential documents, or private family portraits without consent.

Our website uses essential cookies and local storage to remember your preferences (such as Dark/Light mode selection and language preferences), analyze aggregate traffic, and ensure seamless navigation.

• Essential Cookies: Required for website navigation, security, and CSRF protection.
• Preference Cookies: Stores user theme (Dark/Light mode) and language settings.
• Analytics & Performance: Helps us understand page engagement and loading times.

You can manage or disable cookies through your browser settings at any time, though some interactive features may experience limitations.

We may utilize trusted third-party services for website analytics (e.g. Google Analytics 4), cloud hosting, email delivery, interactive maps, and security monitoring.

These third-party providers process technical data strictly in accordance with their respective privacy policies and are not authorized to use your personal information for independent purposes.

Lily Interiors does not sell, rent, or trade your personal information to third-party marketers.

Information is shared solely on a need-to-know basis with:

• Authorized architects, interior designers, and site engineers
• Specialized craftsmen, contractors, and fabrication workshop teams
• Verified material suppliers and logistics handlers (for site delivery)
• Secure cloud hosting, IT infrastructure, and technical service providers
• Legal, financial, or regulatory authorities where strictly required by Bangladesh law

We enforce strict technical and operational safeguards to protect your personal and project information against unauthorized access, loss, alteration, or misuse:

• SSL / TLS encrypted data transmission (HTTPS)
• Database parameterization and strong CSRF protection
• Restricted administrative access with multi-layered authentication
• Encrypted database backups and automated integrity checks

While we maintain rigorous cybersecurity protocols, please note that no electronic transmission over the internet can be guaranteed to be 100% impenetrable.

We retain client inquiry and project records only for as long as necessary to complete design execution, maintain warranty and post-handover support, resolve commercial matters, and comply with accounting and statutory obligations under Bangladesh law. When no longer required, data is securely anonymized or deleted.

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction or updating of inaccurate project details
• Request deletion of non-essential records where legally permissible
• Opt out of non-essential marketing communications

To exercise any of these choices, please submit a request to our management team via email.

We only send project consultation updates, design catalogs, or promotional announcements when you have engaged with us or requested information. You may opt out of non-essential promotional messages at any time by replying directly or contacting us.

Our services and website are intended exclusively for adult homeowners, business executives, property owners, and commercial decision-makers. We do not knowingly collect personal data from individuals under 18 years of age.

Our website may contain links to external platforms (such as Google Maps, Facebook, Instagram, YouTube, LinkedIn, or supplier catalogs). Lily Interiors is not responsible for the independent privacy practices, terms, or content of third-party websites.

Lily Interiors may update this Privacy Policy periodically to reflect service expansions, technological advancements, or regulatory updates. Any modifications will be published on this page with an updated "Last Updated" date.

For any questions, concerns, or privacy requests regarding your personal information, please reach out to our official studio office: